Delivery and returns/ exchanges

Le Ora Couture — when luxury arrives at your doorstep

Delivery

We believe that every purchase should be an experience — from the moment you choose it to the moment you receive it.

• Processing time: 1–3 business days
• Shipping within Europe: 1–5 business days

Every order is delivered by trusted international couriers: DHL, FedEx, UPS, or DPD — fast, secure, and with real-time tracking.

Delivery areas

• European Union – no additional fees

Invoicing and payment

Every purchase is accompanied by an electronic receipt. No price tags or invoices are included during delivery, so you can safely send the item as a gift.

Return policy

At Le Ora Couture, we strive for 100% satisfaction. If you still wish to return an item, here's how:

Return period:

• up to 14 days after receiving the product.

Conditions:

• The product must be in its original condition, unused, and with tags intact.
• Return shipping costs are the responsibility of the customer.
• We do not accept:
• items with visible signs of use
• underwear and swimwear (for hygiene reasons)

How to return:

1. Contact us at sales@l-ora.com with your order number and the reason for the return.
2. You will receive instructions and a return address.
3. After receiving and checking the returned item, we will refund the amount within 7–14 working days.

Have questions?

Contact us anytime at:

sales@l-ora.com

+359 897 379 050

🖤 Thank you for choosing Le Ora Couture – the home of authentic luxury.

 

Conditions for exchanging an item – Le Ora Couture

At Le Ora Couture, we offer original luxury goods through our trusted partners. Here's what you need to know if you want to exchange an item:

Is an exchange possible?

If you wish to exchange an item (for example, for a different size or color), you must:

1. Return the original product following the standard return procedure;
2. Place a new order with the desired size/model.

Return conditions:

• Returns must be made within 14 days of the delivery date;
• The item must be:
• unused;
• with all original labels and packaging;
• in perfect condition – no signs of wear, damage or soiling;
• Shoes and accessories must be returned in their original box, placed in additional protective packaging.

Return costs:

• Return costs are at the customer's expense.
• We recommend that returns be made via a traceable courier service.

Refund process:

• Once the returned item has been received and checked, the amount will be refunded within 14 working days;
• The refund will be made using the same method used for the payment.

Products that cannot be returned/exchanged:

• Lingerie, swimwear, body jewelry, as well as items specifically purchased with a discount of more than 30%, cannot be returned or exchanged.