Delivery & Return

Shipping Destinations

We currently ship to the following regions:

Europe 
Germany, France, Italy, Netherlands, Belgium, Austria, Spain, Sweden, Denmark, Finland, Luxembourg

Switzerland & Norway

United Kingdom

North America
United States & Canada

Asia (Premium Destinations Only)
Japan, Singapore, South Korea

Middle East
United Arab Emirates

Orders from all other countries are currently not accepted.

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Shipping Rates (Flat Rate)

• Europe: €15
  Free shipping on orders over €400

• Switzerland & Norway: €20
  Minimum order value: €300

• United Kingdom: €25
  Minimum order value: €300

• North America (USA & Canada): €45
  Minimum order value: €350

• Asia & Middle East: €55
  Minimum order value: €400

All shipments are sent via DHL Express with tracking and signature upon delivery.

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Delivery Times

Estimated delivery times (business days):

• Europe: 2–5 business days

• United Kingdom: 3–6 business days

• North America: 5–10 business days

• Asia & Middle East: 7–12 business days

Please note that delivery times may vary due to customs clearance, weather conditions, or peak periods.

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Customs, Duties & Taxes

For destinations outside the European Union, indicating but not limited to the United Kingdom, Switzerland, Norway, the United States, Canada, Asia, and the Middle East:

• Customs duties, import taxes, and VAT (if applicable) are the responsibility of the customer

• LE ORA COUTURE does not cover or refund any customs-related charges

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Damaged or Defective Items

If your order arrives damaged, defective, or visibly compromised, you must notify us within 1–3 days of delivery.

To initiate a claim, please email us at office@l-ora.com with:

• Clear photos of the item

• Photos of the original packaging

• Your order number

Claims submitted outside this timeframe cannot be accepted.

This policy is in place to protect both our clients and our business from misuse.

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Secure Shipping & Fraud Prevention

• All orders are prepaid only

• Cash on delivery is not available

• Orders are shipped with tracking and signature confirmation

• We reserve the right to cancel orders flagged for fraud or abuse

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Returns & Abuse Prevention

We reserve the right to refuse returns or refunds in cases where:

• Damage claims are submitted outside the stated timeframe

• Items show signs of wear, use, or alteration

• Repeated or abusive return behavior is detected

Our goal is to maintain a fair and premium shopping environment for all clients.

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Contact

For any shipping-related questions, please contact us at:
📧 office@l-ora.com

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