Privacy policy
Le Ora Couture Ltd.
Effective date: 26.07.2025
At Le Ora Couture, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.l-ora.com, interact with us, or make a purchase.
1. Who We Are
Company Name: Le Ora Couture Ltd.
Address: 3 Lyutibrod Street, 1233 Sofia, Bulgaria
Email: sales@l-ora.com
Phone: +359 897 379 050
We are the data controller responsible for your personal data under this Privacy Policy, in accordance with the General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect the following personal data:
- Identity Information: name, surname, username, customer ID
- Contact Information: email address, telephone number, billing and shipping addresses
- Order & Payment Information: order history, payment method (note: we do not store card details)
- Technical Data: IP address, browser type, device information
- Usage Data: how you interact with our website, including pages visited and time spent
- Marketing Preferences: your subscription to newsletters or promotional offers
3. How We Use Your Data
We use your data to:
- Process and deliver your orders
- Provide customer service and support
- Manage your account
- Send marketing communications (if you have opted in)
- Improve our website, services, and shopping experience
- Comply with legal obligations
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity (e.g., to complete your purchase)
- Legal obligations (e.g., for accounting or tax purposes)
- Your consent (e.g., for marketing emails)
- Legitimate interest (e.g., improving customer experience)
5. Sharing Your Information
We may share your data with:
- Payment providers (e.g., Stripe, PayPal)
- Delivery and logistics partners
- IT and website service providers
- Legal or regulatory authorities (only when required by law)
We do not sell or rent your data to third parties.
6. Cookies & Tracking Technologies
We use cookies to improve site functionality, personalize content, and analyze traffic. See our Cookie Policy for more details.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
8. Your Rights
Under the GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- File a complaint with a data protection authority
To exercise your rights, please contact us at: sales@l-ora.com
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. We encourage you to review it regularly.