Privacy Policy

LE ORA COUTURE Ltd. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.l-ora.com or make a purchase.

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1. Information We Collect

When you use our website or place an order, we may collect the following information:

• Personal details: name, email address, phone number, billing and shipping address.

• Payment information: processed securely by our payment providers (we do not store your credit/debit card details).

• Order details: products purchased, order history, delivery preferences.

• Technical data: IP address, browser type, device information, cookies, and browsing behavior.

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2. How We Use Your Information

We use your personal data to:

• Process and deliver your orders.

• Communicate with you regarding your purchases, returns, or inquiries.

• Improve our website, products, and services.

• Send marketing communications (only if you have opted in).

• Comply with legal obligations.

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3. Sharing of Data

We do not sell or rent your personal information. Data may be shared only with:

• Logistics providers (DHL): to ensure successful delivery.

• Payment service providers: to securely process your payment.

• IT and hosting partners: for website functionality and security.

• Authorities: if required by law.

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4. Cookies & Tracking

Our website uses cookies to improve user experience, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings, but this may affect website functionality.

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5. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax and accounting regulations).

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6. Your Rights (GDPR)

As a customer in the EU, you have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Object to or restrict processing of your data.

• Withdraw consent for marketing communications at any time.

• File a complaint with a data protection authority.

To exercise your rights, please contact us at sales@l-ora.com.

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7. Security

We implement strict technical and organizational measures to protect your data against unauthorized access, misuse, or loss. All payments are processed securely through certified providers.

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8. Changes to This Policy

We reserve the right to update this Privacy Policy. Changes will be published on our website, and the updated version will apply immediately.

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9. Contact

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:

LE ORA COUTURE Ltd.
3 Lyutibrod Street, Sofia, 1233, Bulgaria
Email: sales@l-ora.com
Website: www.l-ora.com