General Terms and Conditions (GTC)

These General Terms and Conditions (hereinafter referred to as “Terms”) govern the relationship between LE ORA COUTURE Ltd. (hereinafter referred to as “the Seller”) and the users of the website www.l-ora.com (hereinafter referred to as “the Customer”). By using the website and placing an order, the Customer agrees to these Terms.

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1. Company Information

• Company name: LE ORA COUTURE Ltd.

• Registered address: 3 Lyutibrod Street, Sofia, 1233, Bulgaria

• VAT Number: BG207989914

• Email: sales@l-ora.com

• Website: www.l-ora.com

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2. Scope of Application

These Terms apply to all purchases made through the online store www.l-ora.com. Any deviations are valid only if agreed in writing between the Seller and the Customer.

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3. Products and Availability

• All products offered in the online store are authentic designer items, sourced directly from official distributors and partners.

• Product descriptions, photos, and prices are provided with the highest possible accuracy. However, errors may occur.

• In case of unavailability, the Seller reserves the right to cancel the order and fully refund the Customer.

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4. Orders and Contract Conclusion

• Orders are placed exclusively online via www.l-ora.com.

• The Customer will receive an automatic confirmation email after completing the order process.

• The purchase contract is concluded once the Seller confirms the order and payment is received.

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5. Prices and Payment

• All prices are stated in Euros (EUR) and include VAT where applicable.

• Accepted payment methods: Visa, MasterCard, American Express, Apple Pay, Google Pay, and other secure options integrated in the online store.

• Any additional charges (bank fees, currency conversion) are borne by the Customer.

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6. Delivery

• All deliveries are carried out exclusively by DHL.

• Orders are processed within up to 2 business days.

• Delivery time: 2–5 business days after processing, depending on the shipping address.

• Shipping costs and delivery time are automatically calculated at checkout based on the address provided.

• A tracking number will be provided after dispatch.

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7. Right of Withdrawal and Returns

• Customers have the right to return purchased items within 14 days of receipt without providing a reason.

• Products must be in original condition, unworn, with tags and packaging intact.

• Return shipping costs are the responsibility of the Customer, unless the return is due to Seller’s fault or a defective product.

• Refunds are processed within 10 business days after inspection of the returned goods, via the same payment method used for the purchase.

• Certain products (e.g., underwear, swimwear, earrings) may be excluded from returns for hygiene reasons.

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8. Liability

• The Seller is not liable for minor deviations in color, texture, or detail between product images and the actual item.

• The Seller is not responsible for delays caused by courier services or customs authorities.

• Liability for indirect or consequential damages is excluded.

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9. Privacy and Data Protection

• The Seller collects and processes personal data only for the purpose of fulfilling orders, providing customer service, and complying with legal obligations.

• All data is handled in accordance with the applicable data protection regulations (GDPR).

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10. Governing Law and Jurisdiction

• These Terms are governed by the laws of the Republic of Bulgaria.

• Any disputes shall be resolved by the competent courts in Sofia, Bulgaria.

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11. Final Provisions

• By placing an order, the Customer acknowledges and agrees to these Terms.

• If any provision of these Terms is found invalid, the remaining provisions remain fully effective.